Vinyl Records Specialists, London Soho Vinyl Music Records - Phonica Records - Latest Releases, Pre-Orders and Merchandise

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Help

We're more than happy to have a friendly chat with you about any problems or queries you may have, record related or otherwise.

You can contact Phonica Records via email at customerservice@phonicarecords.com or by telephone on 02070256071 between 11:30 and 19:30 Monday to Saturday.

Quick Links

For faster checkout, use your personal Address Book to save addresses to which your orders may be shipped or billed.

Questions we get asked, frequently.

Before reaching for the phone we do ask that you have a quick read through the following, just in case we can save you the keystrokes or the cost of a phone call.

Where are my records?

We aim to dispatch the same day if orders are placed before 4pm Monday to Friday so anytime after this we can usually say that they are “on their way”. Depending on which delivery service you choose we may be able to track your records, please see shipping methods below.

Its been ages, I think my records are lost in the post – what now?

Sometimes packages do go missing. We have to allow a certain period of time for us to be able to consider items lost.

UK – 15 working days.
Overseas – 28 working days.

While these may seem excessive, we have known items to take this long and it is only after these periods have elapsed that we can claim for compensation.

Do you have a particular record in stock?

If you are able to add a record to your basket on the website then it is almost definitely in stock. Our website stock is shared with our physical shop and is updated constantly. However, sometimes things go missing or are sold in the shop at the same time as on our website. If we are unable to completely fulfil your order we will contact to let you know whether we might be able to source another copy of the record or whether we will have to adjust your order and payment.

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Free Shipping
Our normal shipping is FREE to the Mainland UK if you spend at least £100 including VAT on goods.

Free Shipping Hint
You will be entitled to free shipping if you spend another £100.00 (including VAT!) - UK customers only. You are entitled to "Free Shipping"! - UK customers only.

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PHONICA / NEAR MINT Phonica Records Near Mint 360 Cleaning Solution PHONICA X NEAR MINT £ £10.99 Merchandise 179626 1 2 Merchandise BAGS UNLIMITED Record Cleaning Sponges (2 pack) BAGS UNLIMITED £ £5.99 RECORD CLEANER 158900 1 2 RECORD CLEANER PHONICA RECORDS Hands and Sleeves Tote Bag Black PHONICA MERCHANDISE £ £8.99 Tote Bag 157294 1 2 Tote Bag SPINCARE 12inch Polythene Sleeves 100 Pack SPINCARE £ £17.99 Merchandise 172399 0 2 Merchandise PHONICA RECORDS Deluxe Vinyl Canvas Bag (Black) PHONICA MERCHANDISE £ £12.98 Tote Bag 177336 1 2 Tote Bag PHONICA SLIPMATS Phonica Slipmats - Black (Pair) PHONICA MERCHANDISE £ £17.99 Slipmat 152260 1 2 Slipmat PHONICA RECORDS Phonica Records Tote Bag: Claret PHONICA MERCHANDISE £ £8.99 Tote Bag 182966 0 2 Tote Bag PHONICA RECORDS Phonica Records Tote Bag: Blue PHONICA MERCHANDISE £ £8.99 Tote 176380 0 2 Tote PHONICA RECORDS Plastic Turntable Adapter 45RPM Dome Black PHONICA MERCHANDISE £ £2.00 Other 145207 1 2 Other

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