Vinyl Records Specialists, London Soho Vinyl Music Records - Phonica Records - Latest Releases, Pre-Orders and Merchandise

Dance & Electronic Music
specialist since 2003

Free delivery on
Orders Over £100

1-Click Checkout
for Registered Users

Guaranteed Secure Shopping

Dance & Electronic Music specialist since 2003!

Free delivery on Orders Over £100!

1-Click Checkout for Registered Users!

Guaranteed Secure Shopping!

phonica-records-phonica-roll-top-black-backpack-record-bag-phonica-merchandise-cover

phonica-slipmats-phonica-slipmats-black-pair-phonica-merchandise-cover

phonica-near-mint-phonica-records-near-mint-360-cleaning-solution-phonica-x-near-mint-cover

essential-cassettes-charts-picture-cover

phonica-hoodies-sweatshirts-back-in-charts-picture-cover

phonica-roll-top-backpacks-charts-picture-cover

Merchandise

Slipmats & Accessories

Vinyl Cleaning Products

T-Shirts & Clothing

Headphones & Speakers

Turntables & Styli

Record Bags, Boxes & Storage

Tote Bags

Books & Magazines

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Help / Support

You can see the status of your order by clicking on the Order History section of your account. We’re more than happy to have a friendly chat with you about any problems or queries you may have, record related or otherwise. You can contact Phonica Records via email at customerservice@phonicarecords.com or by telephone on 02070256071 Monday to Friday between 11am-7pm.

Before reaching for the phone we ask that you have a quick read through the following.

FAQ's

Where are my records?

We aim to dispatch the same day if orders are placed before 1pm Monday to Friday so anytime after this we can usually say that they are “on their way”. Depending on which delivery service you choose we may be able to track your records, please see shipping methods below.

Do you have a particular record in stock?

If you are able to add a record to your basket on the website then it is almost definitely in stock. Our website stock is shared with our physical shop and is updated constantly. However, sometimes things go missing or are sold in the shop at the same time as on our website. If we are unable to completely fulfill your order we will contact you to let you know whether we might be able to source another copy of the record or whether we will have to adjust your order and payment.

Can I pick up my order at the shop?

The Customer Pickup option is provided as an alternative to having your records delivered to you by post. Instead you can come to our London shop and "pickup" your order. This option can be selected during the checkout process and of course shipping is free.

It's been ages, I think my records are lost in the post – what now?

Sometimes packages do go missing. We have to allow a certain period of time for us to be able to consider items lost.

UK – 20 working days.
Overseas – 50 working days.

While these may seem excessive, we have known items to take this long and it is only after these periods have elapsed that we can claim for compensation.

How can I pay for my order?

We accept most major credit and debit cards (Visa, Delta, Maestro, Mastercard, Solo, and British issued Electron cards). We also accept payments via Paypal.

Shipping Methods

We ship both domestically and internationally, below you can find details of the different shipment methods we offer. Now that the UK is sadly no longer part of the EU, please note that packages shipped to EU countries may have import VAT and handling fees levied at the point of delivery, which are not the responsibility of Phonica.

Please note that during busy periods such as Christmas, if there are postal strikes or extreme weather conditions, the postal system can get clogged up and delivery times may slow down.

UK (Domestic)

We offer free shipping on orders over £100 including VAT for UK orders.

Royal Mail First Class

This is our cheaper Royal Mail option that usually arrives 1 day after dispatch. Tracking unavailable for this shipment method.

Royal Mail Tracked 48

This is a trackable 2-3 day service. Please contact us if you require the tracking number for your order and we will provide you with the details.

Parcel Force

24 or 48 hour service - fully trackable. Please contact us if you require the tracking number for your order and we will provide you with the details.

We offer free shipping on orders over £100 including VAT for UK orders.

International

Airmail (Untracked)

Non-trackable but our best value service. Delivery will normally take place within 5-10 days working days. Please note that due to Brexit customs clearance can now take longer.

DHL Express

Our express service for when you need your records ASAP. Fully trackable and our quickest and most efficient method for international shipments. DHL will contact you via email/phone in order for you to pay any import duties and the order to clear customs.

Do you have a problem using the player or any other part of our website?

If you are having trouble with our player or our new site, please clear your browser's cache/cookies & restart it.

If you continue to have problems please contact us at customerservice@phonicarecords.com with as much information about the problem you are having as possible, hopefully we'll be able to help.

For tips on how to clear your browser's cache, we advise you search google for your browser version and how to clear the cache and cookies.

Welcome to Phonica Records' digital gift cards page.

This is a digital gift card or voucher that allows you to buy anything on the site*. The card or voucher comes via email to an address of your choosing, with a unique code that can only be used once.
We sell electronic gift cards in denominations of £10, £25, £50, £75, £100 or £250. You can mix and match or buy multiple vouchers to get to the amount you want to spend. However, you can redeem ONLY one gift card per one checkout transaction. Once purchased, the gift cards cannot be exchanged for a denominal constituting their added values (e.g. 2 x £25 gift cards cannot be exchanged for a single £50 gift card). You do not have to use the whole amount in one transaction though - your credit continues until all is used for the gift card.
You can personalise the gift card with your message and have it sent immediately upon completion of the order. If it's for a gift for a future date, we advise you to get the unique code sent to your own email address.
To redeem your voucher, add items to your cart on our site, proceed to the checkout stage, on the final payment screen you will be able to enter your unique gift voucher code in the box provided. All gift cards are non-refundable. There is a 3 year expiry date on all vouchers.
We also sell traditional, physical gift vouchers for use at our store at 51 Poland St, London. These can be purchased and redeemed in the store but cannot be used on the website. However, if you do want to use them on the site, or want to use digital gift cards in the store, its best to contact us at the address below and we can work something out.
If you have any queries or problems regarding our digital gift cards please contact customerservice@phonicarecords.com for assistance.

*The gift cards or vouchers can only be used at www.phonicarecords.com, on any goods except Technics decks, additional gift vouchers or tickets. We reserve the right to add further exemptions on particular items in the future.