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In this section you can review orders you have placed under this account. If you order has been completed, you will be able to download an invoice for it in PDF format by clicking the corresponding link. You will need to have PDF reader application installed on your computer such as Adobe Acrobat Reader in order to view it.
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This section displays your current wishlist.
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For faster checkout, use your personal Address Book to save addresses to which your orders may be shipped or billed.
To create a new Address Book entry, enter the information requested by the form below, then click Save. To edit an entry, click the Edit button, make any changes to the entry, then click Save. To delete an entry, click Delete.
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Please fill in the form below to add address to your personal address book. Please note that the fields marked with asterisk ( * ) are mandatory.
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This section allows you to access and delete all data, which we hold on you.
You can download your entire profile data by clicking 'Download' or delete your account by clicking 'DELETE' buttons below.
Please note that by clicking the 'DELETE' button below you are consciously agreeing to remove all information related to your account and therefore you will no longer be able to access it. This operation cannot be UNDONE.
We're more than happy to have a friendly chat with you about any problems or queries you may have, record related or otherwise.
You can contact Phonica Records via email at customerservice@phonicarecords.com or by telephone on 02070256071 between 11:30 and 19:30 Monday to Saturday.
For faster checkout, use your personal Address Book to save addresses to which your orders may be shipped or billed.
To create a new Address Book entry, enter the information requested by the form below, then click Save. To edit an entry, click the Edit button, make any changes to the entry, then click Save. To delete an entry, click Delete.
Before reaching for the phone we do ask that you have a quick read through the following, just in case we can save you the keystrokes or the cost of a phone call.
We aim to dispatch the same day if orders are placed before 4pm Monday to Friday so anytime after this we can usually say that they are “on their way”. Depending on which delivery service you choose we may be able to track your records, please see shipping methods below.
Sometimes packages do go missing. We have to allow a certain period of time for us to be able to consider items lost.
UK – 15 working days.
Overseas – 28 working days.
While these may seem excessive, we have known items to take this long and it is only after these periods have elapsed that we can claim for compensation.
If you are able to add a record to your basket on the website then it is almost definitely in stock. Our website stock is shared with our physical shop and is updated constantly. However, sometimes things go missing or are sold in the shop at the same time as on our website. If we are unable to completely fulfil your order we will contact to let you know whether we might be able to source another copy of the record or whether we will have to adjust your order and payment.
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Our normal shipping is FREE to the Mainland UK if you spend at least £60 including VAT on goods. |
Free Shipping Hint |
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You will be entitled to free shipping
if you spend another £60 (including VAT!) - UK customers only. You are entitled to "Free Shipping"! - UK customers only. |
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This week's Staff Pick comes from the man, the myth, THE LEGEND... The one and only Kenny White aka 'Ken You Feel It'. If you've visited the shop in the past two years, you've probably had the pleasure of meeting this friendly Glaswegian. He started off as an intern and quickly rose though the ranks to become one of the most essential members of the Phonica crew and now that he's moving on to greener pastures we can't put into words how much we're all going to miss him... but before we all start crying our eyes out and drowning our sorrows in his secret stash of buckfast (yep... we found it) we wanted to give him the opportunity to shake up the Staff Pick Of The Week with a selection of his favourite records he played across the shop soundsystem during his time behind the counter.
"Phonica Records can be a strange place to work. When the rush and bustle on the streets of central London spills into, what is typically, the relaxed, slower pace of a record shop it makes for a completely unique union of atmospheres. Combined with the lay out of the shop; the wide service area of the counter / listening stations and the vast, customer facing wall of new records that creates a constant "kid in sweetshop" vibe for feverish shoppers fighting over the last copies of whatever, at peak times things can a bit...manic.
These records, for the most part, are ones that have sat in filing for a good percentage of my time here and i have played over the system consistently. Predominantly, energizing and uplifting, they are records that I could rely on in the manic times and ones that I will forever associate with working at the shop. Most of my colleagues will be sick to death of hearing these by now but perhaps in my absence they will find themselves reaching for them now and then." - Kenny White
The opening track on a timeless house LP. I would often refuse sale of this album when playing it over the system, requesting the customer to let it play out (sorry Simon).
This one just cheers everyone up. Take the journey!
I have actually sickened myself with this album. I'll come back to it in a year or two.
Probably the record I have listened to most in the shop, although my love for it permeates the work place. It seems to have the ability to calm, as well as energize. All time.
Most of my choices on this list are either part of an amazing album or just pretty long individual tracks. This is because it gives you time to get shit done in between flipping the record. This is an exception on the basis that it is just a complete stoater.
One from the early days. One day the boss of Irdial Records came in the shop and asked me to play him ONE new record that I thought was truly great, that would make him involuntarily take the money out of his pocket. I played this whole EP over the system and he just stood there with a smile on his face. When it finished, he thanked me, took the record, gave me a tenner and the name of the website where he had uploaded all of the Irdial back catalogue. That was on like my third week here or something.
On many an occasion I've made a right twat of myself dancing, and singing, to this one. However, in most cases, I have not been the only one.
Welcome to Phonica Records' digital gift cards page.
This is a virtual gift card or voucher that allows you to buy anything on the site (apart from a few exceptions detailed below). The card or voucher comes via email to an address of your choosing, with a unique code that can only be used once.
We sell electronic gift cards in denominations of £10, £25, £50, £100 or £250. You can mix and match or buy multiple vouchers to get to the amount you want to spend. You can redeem a single gift card per one checkout transaction.
Once purchased, the gift cards cannot be exchanged for a denominal constituting their added values (e.g. 2 x £25 gift cards cannot be exchanged for a single £50 gift card).
You can personalise the gift card with your message and have it sent immediately upon completion of the order or at future date of your choosing, such as for a Birthday.
The gift cards or vouchers can only be used at www.phonicarecords.com, on any goods except Technics decks, additional gift vouchers or tickets. We reserve the right to add further exemptions on particular items in the future. There is a 3 year expiry date on any gift voucher.
To redeem your voucher, add items to your cart on our site, proceed to the checkout stage, on the final payment screen you will be able to enter your unique gift voucher code in the box provided. All gift cards are non-refundable.
We also sell traditional, physical gift vouchers for use at our store at 51 Poland St, London. These can be purchased and redeemed in the store but cannot be used on the website. However, if you do want to use them on the site, or want to use digital gift cards in the store, its best to contact us at the address below and we can work something out.
If there are any queries or problems regarding our digital gift cards please contact customerservice@phonicarecords.com for assistance.
51 Poland Street
London W1F 7LZ
Email: customerservice@phonicarecords.com
Registered in England and Wales under no. 04625246.